Frequently Asked Questions
Everything you need to know about shopping at Activ Abou Alaa.
What is the standard delivery timeframe for my order?
We typically process and ship orders within 24 to 48 hours. Depending on your location, you can expect your sportswear to arrive within 3 to 5 business days.
How can I ensure I am choosing the correct shoe size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for athletic footwear to ensure maximum comfort during performance.
What is your return and exchange policy?
You can return or exchange any unworn item with original tags attached within 14 days of purchase. Please note that for hygiene reasons, certain items like socks or undergarments cannot be returned.
Are the products sold on Activ Abou Alaa authentic?
Yes, we guarantee that 100% of our inventory is sourced directly from official brand distributors. Quality and authenticity are our top priorities.
What payment methods do you accept?
We accept various payment methods including major credit cards, debit cards, and Cash on Delivery (COD) for eligible regions.
Do you offer international shipping?
Currently, we primarily serve our local market. Please check our shipping page for an updated list of regions we currently deliver to.