Returns & Exchanges
At Activ Abou Alaa, we want to ensure you have the best gear for your performance, which is why we offer a 14-day return and exchange policy for all unused sports apparel and equipment. Simply ensure your items are in their original packaging with all tags attached to qualify for a full refund or replacement.
Initiate Your Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Prepare the Package
Place the unused sports gear back in its original box or bag, ensuring all original tags and invoices are included.
Schedule a Pickup
Our courier partner will contact you within 48 hours to collect the package from your doorstep at a convenient time.
Quality Inspection & Refund
Once our team verifies the condition of the items, your refund will be processed to your original payment method or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing